Münchenstein
IT Service Manager & Microsoft Systems Specialist (m/f/d)
- 13 October 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 4142 Münchenstein
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Manager & Microsoft Systems Specialist (m/f/d)
How secure is your IT infrastructure really? Our Rocken partner specialises in holistic cyber security, IT and network solutions. The company serves leading corporations and established SMEs from various industries - with a clear focus on security, reliability and technical excellence. From consulting to implementation to ongoing monitoring: bespoke solutions are created here to protect companies against the most advanced threats. Collaboration is conducted on a partnership basis at eye level, with an in-house Security Operations Centre for rapid response in emergencies. Expertise, team spirit and genuine solution orientation count here. Ready to become part of a dedicated team that fights daily for the security of companies? Then our Rocken partner looks forward to your application.Role:
You combine technical know-how with strong customer orientation and want to ensure the reliable operation of modern IT services? In this role, you support customers as the central contact person for their IT environment and coordinate the operation as well as the continuous development of their services.
You take on both organisational and technical tasks. You analyse disruptions, optimise service processes and work closely with customers and technical departments. Depending on experience and interest, there is also the opportunity to take on additional leadership responsibilities.
Responsibilities:
Support of customers in the area of client, server and application services as well as central contact person for IT service management
Coordination of ongoing IT operations and support of service developments and customer projects
Optimisation and implementation of IT service management processes in collaboration with process owners
Handling demanding 2nd-level support requests as well as analysing and resolving hardware and software issues
Monitoring IT systems, early detection of disruptions and coordination of technical escalations
Creation and maintenance of technical documentation and user manuals
Qualifications:
Several years of experience in operating and further developing IT services, ideally for SMEs or larger IT organisations
Sound knowledge of Microsoft Server, Active Directory, Microsoft Cloud Services and Windows client systems
Experience with backup and restore processes as well as common backup solutions
Good knowledge of IT service management; an ITIL certification is advantageous
IT education at HF level or a comparable qualification is desirable
Strong customer orientation, independent and solution-oriented working style as well as very good German and good English skills
Benefits:
- Coaching and mentoring
- Canteen, meal allowances and discounts
- Flexible working hours
- Home office
- Numerous employee events
- Market- and performance-based salaries
- Comfortable office with modern infrastructure
- Open corporate culture
- Interesting and varied activities/projects
- Experienced and dynamic team
- Flat hierarchies
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Münchenstein
Contact
Diego Barth,
+41443852145
