Outlet Manager - Permanent Contract 100% with accommodation possibility during the probation period

Located on the 7th floor of the Hôtel Beaulac, a superior 4-star establishment, WAVES is our iconic rooftop, offering a spectacular view of Lake Neuchâtel, the Alps, and the city. Recognised among the most beautiful rooftops in Switzerland and Europe, WAVES is much more than a restaurant and bar: it is a true destination where gastronomy, cocktails, music, atmosphere, and hospitality come together.

We are currently looking for a passionate Outlet Manager who is deeply hands-on and ready to take a key role in the development of WAVES.

Your mission:

As Outlet Manager, you are the conductor of the WAVES experience.

Present on the ground, you ensure the quality of service, smooth operations, and customer satisfaction. You lead a team including front-of-house and bar staff, developing their skills through close management based on exemplary behaviour, trust, and empowerment.

You are also a true ambassador for our customers. You get to know our regulars, identify their preferences, and create a personalised relationship to turn every visit into a memorable experience.

Finally, you actively contribute to the commercial performance and development of WAVES by working on upselling, customer loyalty, and the evolution of the offer.

Management & Operations

• Supervise, train, motivate and develop the front-of-house and bar team
• Participate in recruitment, integration, training and evaluation of staff
• Organise schedules and adapt resources according to activity forecasts
• Ensure smooth service, especially during busy periods
• Develop a culture of performance, responsibility and operational excellence
• Participate in the implementation and continuous improvement of the establishment’s F&B operational standards
• Be able to ensure managerial and operational continuity according to business needs

Customer Experience & Quality

• Be constantly present on the floor and maintain an overall view of the dining room, bar and customer experience
• Anticipate customer needs and ensure the team is attentive to consumption signals, empty glasses, waiting times and unexpressed requests
• Train and coach teams to develop active observation and a true culture of anticipation
• Ensure each customer is attended to at the right moment without having to systematically call on staff
• Guarantee smooth, attentive and personalised service, particularly during busy periods
• Develop a privileged relationship with regular customers and know their habits and preferences
• Master and transmit to the team the entire WAVES offer: dishes, products, drinks and cocktails
• Supervise the setup, atmosphere and cleanliness of the outlet to continuously guarantee Hôtel Beaulac standards
• Contribute to harmonising the customer experience and service standards across all the hotel’s F&B activities

Performance and Development

• Increase turnover through upselling, loyalty and offer optimisation
• Monitor financial performance, personnel costs and key outlet indicators
• Participate in tracking key F&B KPIs and identify improvement opportunities
• Contribute to preparing activity forecasts, budgets and action plans aligned with the establishment’s objectives
• Optimise stocks, orders and inventories
• Analyse additional staffing needs based on activity and turnover forecasts
• Be proactive in evolving menus, cocktails, events, atmosphere and customer experience

Collaboration & Compliance

• Work closely with the Kitchen, Events, Marketing and F&B Management
• Ensure smooth coordination with different departments to guarantee coherence of the F&B experience
• Contribute to implementing procedures, standards and best F&B practices within the establishment
• Ensure compliance with hygiene and safety standards, notably HACCP
• Ensure adherence to internal procedures and standards

Your profile:

Above all, we are looking for a personality who will embody the identity and energy of WAVES.

• Proven experience in high-end catering or hospitality, with management experience
• Excellent presentation, natural charisma and genuine sense of hospitality
• Positive leadership and ability to unite, motivate and develop a team
• Strong customer orientation and a keen taste for hands-on work
• Developed commercial sense and understanding of profitability challenges
• Good understanding of the various trades and challenges of an F&B department
• Excellent organisation, anticipation skills and stress resistance
• Ability to analyse performance and turn data into concrete actions
• Proficiency with management and point-of-sale tools; knowledge of MICROS, Lightspeed or Mirus is desirable
• Fluent in French and English, both spoken and written; German is an asset

What we offer you

• A genuine opportunity for internal advancement within Hôtel Beaulac
• Responsibility for an iconic and recognised rooftop
• An exceptional working environment with breathtaking views of Lake Neuchâtel and the Alps
• A role with high autonomy, directly impacting the customer experience and WAVES performance
• The possibility to actively participate in developing the offer and evolving the concept
• A broad vision of F&B activity and the chance to contribute to cross-departmental projects within the establishment
• A passionate and ambitious team, in an environment where excellence and talent development are at the heart of our priorities

Ready to take things to new heights?

Are you looking to take the next step in your professional journey and take responsibility for a venue that is one of Hôtel Beaulac’s signatures?

We are looking for a personality, a leader and a true ambassador of the WAVES experience.

If you recognise yourself in this opportunity, we will be delighted to receive your application and especially your vision to make WAVES shine.