Les Acacias
After-Sales Service Group Leader – Geneva
- 29 October 2026
- 100%
- Permanent position
About the job
For over 100 years, our family business has been developing customised solutions in the construction and installation of lifts. With 120 employees, Ascenseurs Menétrey SA continues to combine tradition, innovation and proximity.
In view of an upcoming retirement, we are looking for our future:
After-Sales Service Group Leader – Geneva
Based at our Geneva office, you are a true link between the field teams and our clients and hold a central position within our after-sales service activity. Available and attentive, you set the course for your team and support them daily in their tasks, with a constant focus on quality and customer satisfaction.
If uniting a team around a goal, tackling operational challenges and actively contributing to the success of our company motivates you, then this position is made for you.
As a group leader, you are responsible for the following tasks:
- Supervise and support a team of 10 after-sales and special works technicians (repairs)
- Ensure the administrative and human follow-up of your team (hours, holidays, annual meetings, etc.)
- Manage your group’s activity: Monitor and analyse performance and quality indicators (failure rate, visit rate, recurring faults, etc.) to guide the team towards achieving its objectives
- Maintain close collaboration with our technical sales representatives: Preparing quotes, managing priorities, client communication, etc.
- Provide your technical expertise and support technicians in complex situations
- Promote a safety culture within your team by actively contributing to its dissemination, raising awareness among your team and applying good QSE practices
- Actively contribute to the development of work processes and your team’s skills
- Occasionally prepare offers in support of the technicians
Your background and talents:
- You hold a qualification in a technical field (mechanics, electricity, automation, etc.) and have several years of proven experience in the lift sector
- With strong leadership skills, you are recognised for your ability to unite and develop a team, combining high standards, relational courage, listening and kindness
- Proactive, you show initiative and are solution-oriented
- Autonomous and organised by nature, you manage your priorities effectively
- Thanks to your calm and pragmatic character, you know how to adapt to unforeseen events
- Your place of residence allows you to reach Geneva within a maximum of 45 minutes
- You hold a valid driving licence
We offer you:
- A stable and rewarding position within a family business of human scale
- A working environment based on trust and collaboration, where mutual support among colleagues is a daily reality
- A fulfilling corporate environment where your ideas are heard and where you can actively contribute to improvement projects
- Flexible working conditions, with real attention paid to work-life balance, including bridge days offered on public holidays
