Sales Back Office Clerk

Is bilingual customer support at the interface to the Romandie your strength? Do you value direct interaction with customers, always keep an overview during order processing, and are you looking for a new professional challenge that truly suits you?

As a leading personnel service provider, we work closely with renowned Swiss SMEs as well as international large corporations from industry, trade, services, and technology. Due to the consistently high demand for language talents, we are continuously seeking motivated individuals for our exclusive candidate pool in sales back office.

Your tasks:

• Order processing: Independent management of the entire order and sales process from entry to timely delivery.
• Customer support: Competent and friendly advice to customers in German-speaking Switzerland and primarily in Western Switzerland (by phone and in writing).
• Quotation management: Preparation and follow-up of offers in close coordination with the field sales team.
• Complaint management: Professional handling of customer inquiries, complaints, and returns with a focus on customer-oriented solutions.
• Interface function: Regular coordination with internal departments such as purchasing, logistics, accounting, and product management.
• Master data maintenance: Reliable maintenance of customer, price, and product data in the ERP system.

• Education: Successfully completed commercial basic training (commercial clerk EFZ) or a comparable qualification.
• Professional experience: Several years of experience in sales back office, order processing, or commercial customer service.
• Language skills: German and French at C1–C2 level (confident and negotiation-ready in spoken and written form); English skills are an advantage.
• IT skills: Confident use of MS Office (especially Excel) as well as solid user experience with a common ERP system (e.g. SAP, Abacus, or Microsoft Dynamics).
• Personality: Strong service orientation, communication skills, structured working style, and resilience even in busy phases.

Then we look forward to receiving your complete application documents (CV with photo, work certificates, and diplomas).