80% Administrative Support Assignment

Join a major player in the automotive sector in Lausanne! Our client is looking for a structured and dynamic administrative reinforcement to join their customer service team at the beginning of November.

About the Role

As Administrative Support, you will play a key role within the customer service department. You will manage the administrative files while performing physical checks on vehicles and coordinating with the workshop.

We offer you
A temporary one-month assignment at 80% with strong possibilities of extension and integration within a supportive team.

Tasks

Handling customer service administration, vehicle inspection and scheduling appointments in the workshop.

• Carry out checks and condition reports on vehicle entry and exit
• Identify, document and report any damage
• Manage claims and ensure follow-up of vehicle history
• Contact customers to declare findings and provide follow-up
• Organise and schedule appointments with the mechanical workshop
• Coordinate parts availability and ensure deadlines are met
• Propose mobility solutions such as loan vehicles if necessary

We are looking for

• Commercial employee CFC and/or successful initial administrative experience
• Excellent command of the Office Suite
• Fluent French, both spoken and written
• Strong organisational skills, rigour and sense of responsibility
• Excellent interpersonal skills and customer service orientation

To succeed in this role, your personal skills should include:

• Social
• Organised
• Responsible

Our Recruitment Process

This recruitment process is managed by Academic Work.

Our selection process is continuous and the advertisement may be closed before the recruitment process is completed if we have moved to the next phase. The process includes two tests: a personality test and a cognitive test. These tests are tools to find the right talent for the right position, to ensure equality, diversity and a fair process.