VIP IT Support Specialist - Geneva - 6/12 months - EN/FR

Our client is a global leader in its industry, operating in a dynamic and fast-paced environment. The Geneva office hosts senior executives and requires top-tier IT service delivery.

Description

• Deliver high-quality Level 1 and Level 2 support for hardware and software issues.
• Manage incidents, problems, and requests in compliance with ITIL standards and SLAs.
• Troubleshoot and restore technical services and equipment promptly.
• Provide technical advice and guidance to end-users, including senior executives.
• Promote awareness of IT tools and services through initiatives like "Making Life Easy" roadshows.
• Support IT projects requiring on-site involvement (approx. 10 per year).
• Coordinate with third-party suppliers to ensure compliance and service improvement.
• Oversee the lifecycle of IT assets, from procurement to disposal.
• Log, assign, and escalate tickets using the interaction and incident system.
• Act as a key interface with backline support teams to prevent and resolve issues.

Profile

• Strong knowledge of ITIL Service Management principles.
• Solid understanding of IT application components and infrastructure.
• Excellent interpersonal and communication skills, able to interact with senior stakeholders.
• Proven experience in supporting IT services and applications.
• Ability to prioritize workload and work under pressure in critical situations.
• Fluent in English and proficient in French.
• Proactive mindset with problem-solving capabilities.
• Comfortable working with third-party providers and influencing outcomes.
• Experience handling high-level executives and demanding environments.
• Autonomous, responsible, and able to provide guidance to junior colleagues.

Job Offer

• A challenging and rewarding role in a prestigious Geneva office.
• Exposure to strategic IT projects and cutting-edge technologies.
• Competitive compensation and benefits package.