Customer Care Specialist FR/ALL/ANG (m,f,d)

Our client is a major player in the life sciences and pharmaceutical industry, recognized for its innovative contributions to healthcare. The company offers a supportive work environment that emphasizes excellence and a strong commitment to patient-centric and customer-focused solutions.

Description

• Oversee the daily operations of Customer Care, including order management and processing, claims handling, coordination with third-party logistics providers (3PL), customer interactions, and master data maintenance.
• Manage and optimize tools for order intake such as EDI, OCR, and the web portal.
• Ensure full compliance with sales terms and conditions, maintaining high standards of quality and accuracy, while addressing customer and stakeholder inquiries or complaints.
• Foster effective cross-functional communication and collaboration, maintaining strong and efficient relationships with both internal and external stakeholders.
• Proactively inform management of any delays, anomalies, or issues that may impact operations.

Profile

• Fluency in French, German, and English (minimum C1).
• Bachelor's degree/equivalent or CFC Commerce
• Previous experience in customer service
• Outstanding interpersonal and communication skills with customer focused orientation.
• Attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in using customer relationship management (CRM) tools and Microsoft Office Suite.

Job Offer

• A 2-year temporary contract with potential for growth
• A dynamic, multinational work environment
• The opportunity to evolve within an international and multilingual team
• A collaborative and professional atmosphere that supports development and teamwork