Procurement Systems Training & Support Specialist

Procurement Systems Training & Support Specialist

Your mission

You will ensure users are successfully onboarded, trained, and supported on procurement systems, enabling them to manage transactions efficiently from requisition through to invoicing.

This role combines training delivery, system configuration, and user support, with a strong focus on improving adoption, data quality, and process efficiency in an international environment.

Your responsibilities

• Manage user onboarding, including system setup, access rights, and configuration
• Coordinate with IT teams to ensure accurate system integration and user provisioning
• Develop and deliver training materials (guides, videos, live sessions) across multiple platforms
• Provide hands-on user support for transaction processes (requisitions, approvals, invoicing)
• Monitor user issues and troubleshoot system-related challenges in coordination with technical teams
• Contribute to improving tools, workflows, and system usability
• Support knowledge management and maintain documentation of best practices

Your profile

• Degree in business, supply chain, public health, or related field

Experience & technical skills

• Experience onboarding, training, or supporting users on enterprise systems or digital platforms
• Strong proficiency in MS Office (especially Excel) and collaboration tools such as SharePoint
• Experience with ERP or procurement systems (e.g. Coupa, ServiceNow, Salesforce)
• Ability to manage system configuration, user access, and data validation processes
• Experience troubleshooting user issues and working with IT/support teams
• Understanding of procurement workflows and transaction processes is a strong asset

Additional strengths

• Client-facing experience with strong user support orientation
• Experience in international or multi-country environments
• Knowledge of global health systems or programs is an asset
• Strong communication skills with the ability to train diverse audiences
• Detail-oriented with strong problem-solving and prioritization skills