Internal Technical Sales Engineer - Automation & Electrical Engineering (M/F)

About the job

Thank you for viewing this advertisement.

Our recruitment agency FOKUS Talent specialises in the high-tech sectors. We support around a hundred boards of directors, executives and HR managers in Switzerland and internationally for key recruitments.

Behind this advertisement, there is a company looking for your skills and potential.

At the end of the process, you will sign a permanent contract directly with the company (FOKUS Talent does not do consulting or secondment).

Throughout the recruitment process, we provide you with detailed information about the structure, with full transparency and confidentiality.

Your CV and data are never passed on without your prior consent nor without you knowing the name of your future employer. Your application is confidential.

At this stage, we can tell you that…

This international company, active in the development of components and solutions for electrical installations and industrial automation systems, wishes to strengthen its technical support for customers in French-speaking Switzerland.

It is looking for a Technical Sales Specialist – Automation & Electrical Engineering capable of bringing expertise on different product families, advising users and contributing to the development of activities in the regional market.

You will hold a role combining technical expertise, customer advice, sales support and project coordination.

Your role will be to support customers in the choice and use of the proposed technologies, while ensuring effective collaboration with internal teams.

Challenges

Your main objective will be to become a key technical contact for customers and sales teams in French-speaking Switzerland.

You will handle varied requests, ranging from component selection to solving issues encountered after installation.

Your ability to understand industrial applications, identify suitable solutions and communicate with different stakeholders will be essential.

You will also participate in the introduction of new technologies to the market and help strengthen users’ technical knowledge.

Your missions

Technical advice & customer support

• Analyse users’ needs to guide them towards the most suitable components and solutions for their applications.
  

• Provide technical support to customers and sales teams during product selection and use phases.
  

• Intervene remotely or on-site to assist customers with their technical issues.
  

• Identify possibilities for improvement or adaptation of existing solutions.
  

• Ensure regular follow-up of requests to guarantee a high quality of service.
  

Sales support & offer management

• Participate in the preparation of commercial proposals requiring technical analysis.
  

• Verify the consistency of proposed configurations with customer requirements.
  

• Evaluate specific requests and contribute to defining feasible solutions.
  

• Collaborate with internal teams to provide reliable responses to technical and commercial requests.
  

After-sales assistance & problem resolution

• Study malfunctions reported by users and contribute to their resolution.
  

• Analyse requests related to warranties, non-conformities and product returns.
  

• Coordinate exchanges with the relevant specialists to define appropriate actions.
  

• Ensure clear communication with customers throughout the handling of cases.
  

Product development & knowledge transfer

• Participate in the market launch of new references and technologies.
  

• Prepare and deliver technical presentations or training sessions for customers and colleagues.
  

• Contribute to the dissemination of knowledge about products and their applications.
  

• Collect user feedback to inform reflections on the evolution of proposed solutions.
  

Customer project coordination

• Organise and monitor technical activities related to projects assigned to you.
  

• Act as liaison between customers and various internal resources.
  

• Plan necessary actions and ensure their proper execution.
  

• Track progress of cases and anticipate potential difficulties.
  

Requirements

Profile sought

• Initial technical training, ideally at Swiss Federal VET Diploma (CFC) or ES Technician level in electrical engineering, automation, mechatronics or an equivalent field.
  

• Experience in a role of technical support, industrial applications consulting or technical component sales.
  

• Good understanding of electrical environments and technologies used in industrial automation.
  

• Ability to analyse customer needs and propose solutions adapted to their technical constraints.
  

• Strong interest in new technologies and industrial applications.
  

• Autonomy in work organisation and ability to manage several requests simultaneously.
  

• Excellent interpersonal skills and ability to explain technical subjects clearly.
  

• Service-oriented, rigorous and able to collaborate with different stakeholders.
  

• Very good command of French and German, enabling regular professional exchanges with internal teams.
  

Benefits

What you will find here

• A varied technical role combining advice, customer support and commercial assistance.
  

• An international environment specialised in electrical technologies and industrial automation.
  

• Access to a portfolio of technical solutions used in many industrial applications.
  

• Collaboration with specialists with skills in various technological fields.
  

• The opportunity to develop your knowledge through the regular introduction of new products.
  

• Real autonomy in organising your activities and following up on customer projects.
  

• A working environment that encourages initiative and knowledge sharing.
  

Start date: as soon as possible or to be agreed.

Please note that only candidates holding a Swiss or European passport can be considered for this position.

Please apply directly via our career site so that your application can be processed as quickly as possible.

If your profile matches the position, we will contact you for a first confidential telephone interview.

In case of technical issues, contact us at jobs @ fokustalent. ch 

Referral

Do you know someone who might be suitable for this opportunity?

Feel free to forward this advertisement to them or recommend their profile to us.

Our referral programme offers a bonus for each recruitment made thanks to your recommendations.

Find our other opportunities in technical and industrial sectors at www.fokustalent.com .