IT Support 100%

For our client in the education sector in Upper Valais, we are looking for a motivated individual who enthusiastically ensures the smooth IT operation at a vocational school.

About the Position

Our client is a leading educational institution in Upper Valais, affiliated with the cantonal service for education and economy, providing a modern and reliable learning and working environment.

In this role, you will directly support the internal IT team in the first and second level helpdesk. You are the central point of contact for teaching staff and administrative personnel and ensure smooth IT operations in everyday school life with your solution-oriented approach.

Your Tasks

The role includes general IT support (Level 1 and 2), management of the hardware inventory, and maintenance of the IT infrastructure.

• Provide technical first-level support for software and network issues to teaching staff and administration.
• Handle IT faults in a structured manner and resolve them via the ticketing system.
• Prepare, install, and configure PCs, laptops, and peripheral devices.
• Support maintenance of server and network structures (WLAN, Active Directory).
• Document technical adjustments and maintain the IT inventory.
• Accompany IT apprentices during their induction and daily work.

Requirements

• Native German speaker (Valais German dialect advantageous)
• Completed training in the IT field (e.g. IT specialist EFZ) or equivalent qualification
• Good knowledge of Windows environments (Windows 10/11, M365)
• Basic knowledge in networking (WLAN, TCP/IP) and hardware cabling
• Category B driving licence for assignments at two locations

Advantageous is

• First practical experience in IT support

To be successful in this role, you need the following personal skills:

• Social
• Conscientious
• Curious

Our Recruitment Process

This recruitment process is conducted by Academic Work and it is the wish of our partner company that all questions regarding the position be directed to Academic Work.

Our selection procedure is ongoing. The job advertisement may be closed before the hiring process is completed once we have moved to the next recruitment phase. The process includes two tests: a personality test and a cognitive test. These tests are procedures to find the right talents for the right position as well as to enable equality, diversity, and a fair process.