Network Administrator / Technician

Why choose API?

By choosing API, you select a human-sized company with solid IT expertise.

We are proud of our unique corporate culture as we offer professional development opportunities, with continuous training programmes, career progression, and rigorous follow-up.

As part of a temporary reinforcement, we are looking for a Network-Telecom Administrator / Technician (N2) at 100% for our client in Lausanne.

The start date is scheduled for 19 October 2026 for an initial period of 3 months (until 31 January 2027), potentially renewable.

Role:

• Serve as the operational entry point for all network incidents and requests passed on by N1 support.
• Analyse, qualify, prioritise and resolve the multi-domain ticket backlog.
• Ensure a smooth and cross-functional interface between the Helpdesk, end users and N3 network engineers.
• Work daily on Cisco switching and routing equipment.
• Administer DDI services at DNS, DHCP and IPAM level via EfficientIP.
• Manage network access and compliance control through the Cisco ISE NAC solution.
• Take charge of operational maintenance and troubleshooting of Aruba Wi-Fi coverage.
• Perform first and second level support actions on Fortinet firewalls.
• Write clear technical procedures and feed the knowledge base to document resolutions.

Profile sought:

• Higher education in IT or networks (CFC, Federal Diploma, ES diploma or equivalent qualification).
• Proven experience of at least 4 years in a similar position as a network operations administrator or N2 network technician.
• Strong skills base in Cisco network environments (LAN/WAN).
• Mastery or practical experience of Cisco ISE, EfficientIP, Aruba Wi-Fi and Fortinet solutions.
• Familiarity with ITIL best practices and regular use of ITSM tools such as EasyVista or Jira.
• Analytical mind, autonomy and rigour to prioritise a high volume of requests.
• Excellent interpersonal skills, service orientation and perfect command of French both spoken and written.