Team Manager

This position involves leading a team of social professionals by ensuring the quality and consistency of social assistance services. It also includes operational monitoring of cases, particularly in supporting and integrating beneficiaries.

Our client is a cantonal public service active in the field of social assistance, responsible for supporting vulnerable populations. It works closely with a network of institutions and partners to ensure comprehensive and coordinated support.

Responsibilities

As Team Manager, you will have the following responsibilities:

Team management and leadership:

• Supervise a team of around 7 to 8 staff members (social workers and administrative personnel).
• Organise daily work, allocate cases, and ensure the smooth running of the service.
• Monitor individual and collective performance (annual reviews, objectives, feedback).
• Manage absences, working hours, and team scheduling.
• Participate in recruitment and integration of new employees.
• Prevent and manage conflicts while maintaining a collaborative work environment.

Supervision and quality of services:

• Ensure consistency of professional practices within the service.
• Ensure compliance with the legal framework (social assistance, subsidiarity, applicable standards).
• Supervise complex cases and support staff in their management.
• Validate key decisions (allowances, budgets, aid processes).
• Monitor indicators and produce statistics (Federal Statistical Office, AIS, etc.).
• Contribute to the continuous improvement of service processes and practices.
• Ensure coordination with various internal services and external partners.
• Collaborate with institutions and organisations within the social network.

Operational activity:

• Manage a limited portfolio of cases (approximately 10%).
• Support beneficiaries, particularly refugees, in their integration.
• Oversee administrative procedures and financial monitoring of situations.
• Coordinate interventions with the actors involved in care provision.

Candidate profile

As Team Manager you have the following profile:

• Bachelor’s degree in social work (or equivalent) with additional management training.
• 2 to 5 years’ experience in social assistance and team management.
• Skills in leadership, decision-making, and managing complex situations.
• Good knowledge of social legislation and the migration/integration field.
• Excellent communication skills and ability to coordinate multiple stakeholders.
• Autonomy, stress resilience, empathy, and organisational skills.
• Fluency in French, with good knowledge of German and English.

Conditions and Benefits

Our client offers you:

• A permanent position based in Fribourg.
• 5 weeks’ holiday for a good work-life balance.
• A corporate culture focused on collaboration and respect.
• The opportunity to contribute to meaningful projects.