Contact Centre Agent – German C1

Responsibilities

• Respond to customer enquiries by telephone, e-mail and other communication channels
• Provide a professional and personalised welcome
• Identify the needs of interlocutors and provide them with appropriate solutions
• Handle and follow up on requests and complaints
• Record and update information in internal tools
• Collaborate with different departments to ensure effective case follow-up
• Ensure a high quality of service and contribute to customer satisfaction

Profile

• Experience within a Contact Centre or Helpdesk preferred
• German level C1 minimum, essential
• Very good command of French, both spoken and written
• Comfortable with IT tools
• Excellent service orientation and good interpersonal skills
• Dynamic, organised and solution-oriented person
• Stress resistance and ability to manage several requests simultaneously
• Available quickly

Position at 80% or 100%