After-Sales Service Coordinator Watchmaking (M/F)

On behalf of one of our clients, a recognised player in the Geneva watchmaking industry, we are looking for an After-Sales Service Coordinator. As a key contact person in the follow-up of watchmaking interventions, you will be responsible for managing repair files and ensuring coordination between clients, markets and various internal departments.

Responsibilities

• Ensure the complete follow-up of a portfolio of files related to watch repairs and restorations.

• Maintain regular communication with various contacts to guarantee quality support throughout the process.

• Inform distribution networks and partner structures of the progress of interventions, deadlines and coverage conditions.

• Analyse technical reports and prepare corresponding price proposals, ensuring their transmission and follow-up with the relevant contacts.

• Collaborate with production and planning teams to guarantee the reliability of communicated information and adherence to deadlines.

• Centralise and coordinate specific requests by mobilising the relevant departments (logistics, stock, workshops, technical support, sales, etc.).

• Handle written requests and follow up on sensitive files requiring particular attention.

• Contribute to the development of internal practices regarding follow-up, quality and file management.

Profile

• Commercial employee CFC or equivalent training.

• Minimum 3 to 5 years’ experience in an after-sales coordination role, customer management or technical service follow-up.

• Experience in the watchmaking sector is a real advantage.

• Good understanding of watch products and their technical characteristics. Additional training in watchmaking would be appreciated.

• Good command of IT tools, notably Salesforce, SAP and Microsoft Office.

• Excellent command of French and English, both spoken and written. German is an asset.

• Very good writing skills and ease in communication with varied contacts.

• Strong service orientation and customer satisfaction focus.

• Organisation, precision and ability to manage several files simultaneously.

• Discretion, reliability and strict respect for confidentiality.