Team Lead Customer Onboarding & Migration Specialist – Business Customers

We are looking for talented employees who share our interests and values. Do you focus on the essentials and keep your promises? Are you good at making complex things simple and stand out through your unique way in everything you say and do? And most importantly: Are you good at providing exceptional service every day?

Become part of the Business Division and take the lead of our Customer Onboarding & Migration Team for business customers.

Your tasks:

• You take over the professional and personnel leadership of the Customer Onboarding & Migration Team for business customers and specifically develop your employees.
• You coordinate the operational day-to-day business, set clear priorities and ensure efficient and customer-oriented order processing.
• You plan, prioritise and monitor ongoing business customer projects and ensure their successful and timely implementation.
• You are responsible for the implementation of complex communication solutions such as Corporate Internet, SD-WAN, IP VPN, SIP Trunk and vPBX.
• You support your team with complex technical cases, blockages and escalations and ensure solution-oriented processing.
• You ensure coordination and collaboration between business customers, sales, technical, support and external partners.
• You ensure a high level of service and care quality and guarantee professional communication with our business customers.
• You analyse existing processes and drive continuous improvement of processes and service quality.
• You create an environment in which personal responsibility, collaboration, commitment and customer orientation are promoted and lived.

What you bring:

• A completed commercial or technical education
• Several years of professional experience in the telecommunications industry, ideally in the B2B environment
• Sound practical knowledge in Corporate Internet, Fibre, routers, SD-WAN, IP VPN, SIP Trunk, PBX and FortiGate
• Experience in professional and personnel leadership as well as enjoyment in developing, motivating and promoting employees
• Strong customer and service orientation as well as decisiveness and experience in escalation management
• A structured and solution-oriented way of working as well as the ability to coordinate and successfully advance several complex projects simultaneously
• Strong communication and coordination skills in dealing with various internal and external contacts
• Very good German, French and English skills, both spoken and written

What we offer:

• Attractive remuneration package including performance-related bonus (14th monthly salary)
• Up to 20% home office for more flexibility in everyday work
• 5 weeks holiday per year
• Modern and ergonomic workplace in a contemporary working environment
• Attractive pension fund and social security benefits
• Free mobile phone subscription including Europe flat rate
• Exclusive offers and discounts on our products and services
• Attractive employee discounts at selected partner companies

Ready for your next challenge?

Do you want to work in a dynamic, diverse and refreshingly unique environment and make a difference with us? Then we want to get to know you!

Apply directly via our job portal and specify the job profile you are interested in.

Please note that we only consider online applications.

We look forward to your application!