Chief Operating Officer

About the job

Swiss leader in medical laser hair removal, CLINIK has been developing for over 14 years a unique model combining medical expertise, operational excellence and a premium customer experience. Present through a network of 11 clinics in Switzerland, the Group pursues a strong ambition for growth and innovation to offer each patient safe, effective and lasting results.

To write the next chapter of our development and continue our expansion nationwide, we are creating today the position of:

CHIEF OPERATING OFFICER 100%

You transform the Group's strategic vision into concrete results by aligning your team members, operations and resources around a common ambition for growth and excellence in close collaboration with the CFO

YOUR MISSIONS

• Manage the overall performance of the company by guaranteeing the achievement of growth, profitability and customer satisfaction objectives.
• Ensure the governance of the Group's key functions and guarantee their alignment with the company's strategic ambitions.
• Oversee the Marketing and Business Development functions to accelerate growth, strengthen brand awareness and identify new development opportunities.
• Oversee the Infrastructure, Logistics and Medical functions to ensure their efficiency and contribution to the Group's performance.
• Develop and support department heads by fostering a culture of accountability, collaboration, excellence and continuous improvement. Guarantee the operational excellence of the clinic network by ensuring the execution of the strategy, harmonisation of practices and achievement of performance objectives by regional and operational teams.
• Manage strategic and transformation projects supporting the Group's growth and evolution.
• Support the network expansion by supervising clinic openings and the integration of new entities.
• Act as a member of the Executive Management by contributing to the company's strategic decisions and, alongside the CFO, ensuring the overall management of the Group's activities.

YOUR PROFILE

• Higher education (University, University of Applied Sciences or equivalent) in management, commerce, economics, or related field; an MBA is an asset.
• Proven experience of 10 years or more in an operational management role, general management or business unit leadership.
• Demonstrated experience in managing multi-site organisations and developing growing activities.
• Strong skills in performance management, marketing and key performance indicators (KPI) management.
• Excellent experience in managing managers and developing multidisciplinary teams.
• Strong ability to lead transformation, structuring and continuous improvement projects.
• Unifying leadership, ability to engage teams and create a culture of high standards, responsibility and collaboration.
• Strategic mindset combined with a strong field and results orientation.
• Keen sense of customer experience, service quality and operational excellence.
• Excellent analytical, decision-making, organisational and prioritisation skills in a constantly evolving environment.
• Professional proficiency in French and English; German is an asset.

WE OFFER YOU

The opportunity to join a rapidly expanding group, driven by excellence, innovation and challenge. Close proximity and support from the Board to best carry out your actions. A stimulating environment where you can express your entrepreneurial spirit by playing a major role in the Group's national expansion.

If you are interested in this challenge, please do not hesitate to send us your complete application. We will treat your application with complete confidentiality.