Senior Human Resources Rep

Edwards Lifesciences Careers

Senior Human Resources Rep

Multiple LocationsUSA Draper Utah-All Loc

USA-Utah-Hybrid

USA - Utah – Midvale

USA - Utah – Salt Lake City

• type Full time
• Location USA Draper Utah, All Loc
• Job reference Req-33828
• Posted for 5 Days

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Make a meaningful difference to patients around the world. Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people. With a fundamental understanding of how to build a supportive community and organizational capability, you’ll deliver solutions to attract and retain talent. Your work will enable our teams to thrive as they help patients live healthier and more productive lives.

How you'll make an impact:

• Perform HR Solutions tasks related to the recruitment and onboarding process with increased complexity under general supervision.
• Act as first point-of-contact for all HR inquiries related to job requisitions, recruiting process, and onboarding while maintaining an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.
• Audit and open job requisitions with strong attention to detail.
• Execute onboarding tasks for new hires including but not limited to creating offer letters, processing background checks, and I-9s.
• Execute daily service operations by responding to increasingly complex service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.), identifying solutions, and providing HR-related information to employees and people leaders.
• Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress and providing continuous feedback to requestors on status of their inquiries.
• Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.
• Recognize and communicate emerging issues/trends in interactions and provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience.

What you'll need (Required):

• Bachelor’s Degree with 2 years of HR related experience OR Associate’s Degree with 4 years of HR related experience OR High School Diploma with 6 years of HR related experience
• Prior experience with Workday
• Experience working within the recruiting process (job requisitions, creating offer letters, onboarding, background checks, I-9s, etc.)

What else we look for (Preferred):

• Experience with interacting and supporting all levels of management
• Experience managing HR system data
• Experience with Accurate, Equifax, LeanKit, Olivia
• Strong I-9 knowledge
• Understanding of HR compliance
• Able to pick up and adapt to new technologies easily
• Experience and understanding of enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)
• Experience with Microsoft tools and applications required
• Good knowledge and understanding of HR Solutions.
• Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindset
• Ability to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processing
• Ability to effectively utilize HR technology system(s), resource material, and websites to accurately capture, track, and follow-up on information related to inquiries
• Ability to interact with all levels of employees to resolve difficult issues
• Ability to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employees
• Attention to detail and high work standards in support of accurate delivery
• General understanding of employment legislation and compliance for the relevant jurisdiction
• Excellent verbal and written communication skills
• Solid analytical and problem-solving skills required
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control