Reception Officer

Join us and shape the future of hospitality today!

EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.

We are constantly striving to improve the working environment and personal development opportunities for our more than 800 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.

The EHL School of Practical Arts department is responsible for delivering hands-on training in key hospitality skills, such as culinary arts, service excellence, and guest relations. It ensures that students gain practical experience in real-world settings, preparing them to meet industry standards. The school focuses on developing both technical expertise and a strong service mindset, essential for successful careers in hospitality.

To join our amazing team, we are looking for a candidate who is not only skilled and passionate about hospitality but also aligns with our leadership principles: transparency, accountability, collaboration, care, and experimentation.

Reception Officer

The mission of the Reception Officer is to ensure that every visitor, caller, student, and staff member receives an excellent and professional welcome aligned with EHL values. The role requires a solid knowledge of EHL and its services, as well as outstanding communication skills to assist clients with a wide range of requests related to business, events, and housing.

What will you do?

• Welcome and assist the students, external visitors and staff.
• Reply to and transfer incoming calls from the EHL telephone central.
• Follow room reservations, check in / out , key cards and payments for guests.
• Assist in the organization in the rooms inventory of the campus and other administrative tasks.
• Sale of various small items at the Reception.
• Update process and practices at the Reception (short stays, baggage storage etc).
• Liaison between EHL departments for process and information (SPA, Events, Security, Housing , Service Center, Sport etc).
• Support internal and external customer inquiries relating to front and back office of the Reception and Housing sector.
• Record keeping and reporting to management .
• Train and support Student assistants employed at Reception.
• Actively participate in the daily administration of the department, within the team coordination.
• From time to time, provide operational support at the reception of sports facilities, including access rules, opening times, and equipment.

Who you are?

• You have a CFC or hospitality-related training.
• You have 2 years of professional experience with at least 1 year in a similar position.
• You are responsible, polite, flexible, proactive, positive, and a strong team player.
• You have excellent communication skills.
• You have good IT skills and understand reservation/booking platforms.
• You have a good understanding of telephone systems.
• You have a strong sense of responsibility and ability to manage priorities effectively.
• You are aligned with our leadership principles: transparency, accountability, collaboration, care and experimentation.
• You are fluent in French and in English.

What we offer?

We offer you a permanent contract within a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities.

We offer you responsibility, challenge, development opportunities and encouragement to help you achieve your professional and personal goals.

We offer you the opportunity to make a tangible impact on our students’, staff and partners’ experience as well as contribute to the growth of our institution.

You will enjoy being part of a passionate, multidisciplinary and talented team.