Quality Manager (a) 80-100%

Work location: Hirslanden Bern (Beau-Site Clinic, Salem Hospital, Permanence Clinic)
Start date: 1 September 2026 or by arrangement
Employment type: Permanent
Reference number: 70629

As the largest medical network in Switzerland, we at Hirslanden set standards with our clinics, outpatient surgery centres and emergency departments. First-class medical quality and the well-being of people are at the centre of our focus.

The Quality Management department at Hirslanden Bern primarily deals with patient safety, patient satisfaction and process management. We are looking for you as an experienced Quality Manager (a) to support our dedicated team.

Quality Manager (a) 80-100%

Quality Manager (a) 80-100%

YOUR TASKS

• As a "Client Experience Manager", you are responsible for the further development of client experience management and feedback management, including coaching the relevant departments (management, senior staff, employees), planning and conducting training/workshops and presentations
• You assist in the preparation, support and follow-up of external certifications (including ISO 9001) and inspections as well as conducting internal audits
• Coordinating quality measurements and processing the corresponding data (e.g. ANQ measurements) is also part of your responsibilities
• You train, inform and motivate employees on the most relevant topics around quality management
• By managing near misses and events within the internal CIRS and coordinating the vigilance system, you contribute to high patient safety
• You regularly analyse the quality data of Hirslanden Bern and report it to the relevant internal departments
• You promote the continuous improvement process by applying common QM tools

YOUR PROFILE

• You have completed training in healthcare
• Further training in quality management is an advantage
• You have sound knowledge of EN ISO 9001:2015 and have successfully led or participated in certifications according to it and have experience as an internal auditor
• You have experience in coordinating and supporting official inspections
• You have a strong quality awareness and set high quality standards for your own work
• Your communication skills and high social competence help you in daily collaboration with various stakeholders across all hierarchy levels (from employee to management) and departments
• You are very familiar with the Microsoft Office suite and have excellent oral and written German skills (level: native speaker)

SOME OF YOUR BENEFITS WITH US

• Family atmosphere with informal culture and collaboration at eye level
• Modern workplaces in the heart of Bern with the possibility of home office
• Diverse range of benefits (e.g. Publibike, public transport coupons, fitness subscription discounts etc.)
• Discounted catering options in the clinics’ restaurants
• Extensive training and development opportunities
• Additional leisure time through the purchase of up to two weeks’ holiday

An overview of all our employment conditions and benefits can be found at: Teamdiagnose - What we lack is you.

For additional information, Nicole Burri, Head of Staff and Business Development, is available at nicole.burri@hirslanden.ch or Raphael Brand, Head of Recruitment, at raphael.brand@hirslanden.ch . We look forward to your contact and application.

Please note that for data protection reasons we cannot consider paper dossiers (which will not be returned) or applications by email. Please apply exclusively online via this tool.

The Hirslanden Group is the largest medical network in Switzerland. The group comprises 16 clinics in 9 cantons. It also operates 5 outpatient surgery centres, 18 radiology and 6 radiotherapy institutes. The group employs 11,025 staff.