Deputy Head of the Reception, Support and Orientation Unit - Reception and Digitisation Sector (100%)

The Social Service of Lausanne provides social and financial support to the people of Lausanne. It consists of the Social Insurance Agency (AAS) and the Regional Social Centre (CSR), responsible for implementing the Vaud Social Action Law (LASV) and issuing the integration income (RI) in Lausanne. More than 7,000 people benefit each year from assistance from the Social Service, which must be both efficient and compliant with current standards. A real challenge that can only be met by trained, motivated teams united around a demanding vision of public service.

The City of Lausanne offers you a stimulating environment. Your skills directly contribute to the quality of life of the people of Lausanne.

Main Mission(s)

Support the unit head in organising and planning staffing (approximately 6 collaborators), ensuring an effective distribution of work and taking necessary measures in the face of unforeseen events to guarantee service continuity.

Ensure the smooth running of public reception, including welcoming, informing and directing users, while maintaining and developing the quality of reception.

Manage and ensure the quality of the incoming mail digitisation process, ensuring smooth document processing and strict adherence to GED standards.

Support the team in resolving professional issues and operational activities by providing first-level support, particularly in reception and digitisation, and ensuring compliance with rules and working hours.

Contribute to the development of the team’s skills, notably through welcoming and training new collaborators, as well as creating and updating training materials.

Profile

Commercial employee CFC or equivalent qualification

5 years of experience in public reception activities

Experience as a deputy, an asset

Customer relations management, handling complaints

High adaptability, organisational skills and resilience under pressure

Good writing skills and accurate spelling

Proficiency in MS Office tools

Special Conditions

Clean criminal record

Workplace

Place Chauderon 7, 1003 Lausanne

Salary Grade

6

Start Date

1st November 2026 or to be agreed

Information

Thomas Robinot, Unit Head ASO, 021 315 73 08

Application

Please send us your application and the usual documents by 11.09.2026 via the online form.
If this is not possible, please contact the service directly at 021 315 71 15.

We pay great attention to the diversity of the life paths of our collaborators. Our positions are open to both women and men.