Order Management Administrator (M/F)

Since 2002, One Placement SA has been a specialist and generalist recruitment agency, present throughout Switzerland, operating in the following sectors: tertiary, industry, technical, construction, medical and hospitality. Our dynamic team strives to offer you opportunities aligned with your professional project.

For a permanent position, we are looking for one of our clients, based in the Canton of Geneva, a

Your mission:

At the heart of the customer relationship, you are the link between support teams, production and customers. A true coordinator, you ensure the smooth running of orders while contributing to the company’s performance through your sense of high-quality service, reliability and anticipation of needs.

Your knowledge of the market and supply chain processes will also allow you to optimise processes to gain efficiency and responsiveness.

• Be the preferred contact for customers and ensure personalised follow-up of their order portfolio, from receipt of the request to delivery.
• Manage the administrative cycle of customer and supplier orders: entry, deadline monitoring, shipping, invoicing and document management
• Ensure proactive, clear and consistent communication with customers, in collaboration with support and operational teams
• Ensure the reliability of customer data and monitor commitments by analysing discrepancies between customer portfolios and information from the MRP system
• Coordinate order adjustments (quantities, deadlines, priorities) and support customers in finding suitable solutions
• Manage the follow-up of customer raw material accounts: material calls, invoicing and returns
• Participate in the management of commercial activity through analysis of key indicators: turnover, monthly purchases, statistics and budgets
• Provide active support to the department manager in monitoring activities, preparing analyses and optimising customer relations.
• Contribute to the continuous improvement of order management processes by identifying opportunities for optimisation and streamlining flows.
• Active participation in customer events: organisation, setup, reception

Required technical skills:

• Ability to anticipate customer needs and propose suitable solutions, while reconciling industrial constraints

• Proficiency with Excel (pivot tables, lookups, data analysis).
• Mastery of an industrial ERP, SAP is an asset: ability to exploit data and automate processes

Your profile:

• Graduate in a commercial, supply chain or business management course
• 3 to 5 years minimum experience in an order management, customer service or supply chain role, in an industrial environment
• Proven experience managing a B2B customer portfolio
• Excellent organisational and prioritisation skills
• Customer-oriented with excellent communication skills
• Discretion and a sense of confidentiality

If you are ready to take on this exciting challenge offering great prospects, please send us your complete application as soon as possible (CV in French required, work certificates, diploma, identity document, criminal record extract).

If you do not receive a response from us within 15 days, please consider that your application has not been successful.

Each application will be treated confidentially.