Distribution & Customer Support Specialist (60 % - 80%)

BIOPTRON AG (www.bioptron.com) is a part of the Zepter Group from 1996 that develops and manufactures medically certified light therapy devices.

Since its incorporation in 1988, BIOPTRON® has become a global brand that stands for innovative medical healthcare products, unrivalled in prevention, treatment and recovery in various medical conditions. BIOPTRON AG continues to invest in sophisticated research and new product development necessary to achieve optimal clinical effectiveness of light therapy treatments.

We are looking for a highly organized and service-oriented Distribution & Customer Support Specialist with strong knowledge of customs procedures to join our team. In this role, you will support the full distribution chain—from order processing to shipment coordination—while ensuring accurate customs handling and providing excellent customer support.

Distribution & Customer Support Specialist (60 % - 80%)

Key Responsibilities

Distribution

• Coordinate order processing, packing, and shipment scheduling
• Communicate with warehouses, carriers, and freight forwarders
• Prepare and verify shipping documents (delivery notes, transport papers, invoices, customs documents)
• Track shipments and proactively resolve delays or exceptions
• Ensure accurate documentation of stock movements and returns

• Ensure compliance with relevant customs regulations and Incoterms
• Classify products using correct HS/tariff codes
• Handle customs clearance inquiries and resolve issues (holds, checks, missing documents)
• Maintain up-to-date knowledge of customs rules and process changes

Customer Support

• Serve as a friendly and reliable point of contact for customer inquiries
• Provide updates on orders, deliveries, and customs-related questions
• Resolve customer issues professionally and escalate when needed
• Document interactions and ensure accurate follow-ups
• Support sales, logistics, and internal teams with customer-specific requests

• Processing of complaints with the quality department

Administrative general

• Recording of KPI’s to evaluate the different activities and support for internal and external audits
• Represent Customer Support in management meeting
• Optimization of internal work processes from a distribution and customer support perspective
• Management of master data in the AX ERP system to ensure data accuracy
• Support of the medical team (creation of MPC diplomas, preparation of documentation, follow up and update customer survey)

Qualifications

• Experience in distribution, logistics coordination, supply chain, or customer support
• Solid knowledge of import/export customs procedures
• Experience with customs systems, declarations, and tariff classifications (is an advantage)
• Confidence in using ERP tools and MS Office (Microsoft AX is an advantage)
• Experience in Medical device industry or similar (is an advantage)
• Strong communication skills and customer-focused mindset
• High attention to detail and ability to prioritize in a dynamic environment

• Experience and competence in ISO13485 and/or MDR process and certification

• Very good knowledge of English (spoken and written) is essential, excellent knowledge of French or German is a big advantage
• Reliable team player with initiative and independent, structured way of working

You can expect a challenging and thorough induction in an international environment.

We are looking forward to receiving your complete application before February 16th with your possible starting date by e-mail to: Write an emailwith mention “Support specialist”.

BIOPTRON AG, Human Resources, Silvia Imdorf

Sihleggstrasse 23, 8832 Wollerau, 043 888 24 48, www.bioptron.com