After-Sales Service Manager - Watchmaking

On behalf of our client, a Geneva watchmaking manufacturer, we are looking for an administrative after-sales service manager to ensure the follow-up of customer requests and the coordination of watch repair interventions, as part of a long-term temporary assignment.

Your responsibilities:

• Ensure the administrative follow-up of a portfolio of clients and repair files.

• Be the primary contact for service centres, points of sale, and internal partners.

• Prepare commercial offers and ensure the follow-up of quotes with the markets.

• Communicate deadlines and intervention procedures to the various contacts.

• Coordinate specific requests with workshops and internal departments.

• Guarantee the reliability of transmitted information and respect announced deadlines.

• Participate in the continuous improvement of processes and service quality.

Your profile:

• Commercial employee federal certificate of competence (CFC) or equivalent training.

• 3 to 5 years of experience in an administrative after-sales service or customer relations role, ideally in watchmaking.

• Good knowledge of the watchmaking environment and its technical specificities.

• Proficiency with IT tools, ideally SAP and Salesforce.

• Fluent in French and English, German is an asset.

• Excellent writing and interpersonal skills.

• Rigorous, organised, responsive person with an excellent sense of service.

• Discretion and respect for confidentiality.

Do you wish to develop in a demanding watchmaking environment and contribute to an exceptional customer experience? We look forward to receiving your application!