Operations Agent / Concierge

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The Fribourg School of Engineering and Architecture (HEIA-FR) is a member of the University of Applied Sciences and Arts Western Switzerland (HES-SO) and offers bilingual bachelor’s and master’s degree programmes.

HES-SO//FR adopts a recruitment policy promoting equal opportunities. We rely on the complementarity of skills and the variety of perspectives because it is the diversity of backgrounds and profiles that strengthens the State of Fribourg. We encourage work-life balance and flexible working conditions. For more information, follow this link .

• Ensure cleanliness and the general good condition of buildings and their surroundings
• Directly perform certain cleaning and maintenance tasks as required by the service, which may involve variable working hours
• Coordinate, organise and supervise the cleaning staff’s work. Replace them if necessary in case of illness or holidays
• Manage the operational follow-up of external companies contracted for cleaning services on site and at remote locations
• Carry out, in collaboration with the hierarchical manager, the operational and budgetary monitoring of the cleaning domain
• Manage stocks of products and equipment necessary for cleaning tasks
• Organise appropriate products for the work, taking environmental requirements into account
• Ensure consistent cleaning quality, maintain service continuity during absences, and report any situation requiring special intervention to management
• Participate in snow clearance and securing access to buildings during winter
• Collaborate with other service members and pay particular attention to the quality of work provided

• Federal Certificate of Competence (CFC) as operations agent or equivalent training
• Proven experience in cleaning and building maintenance
• Good knowledge of cleaning techniques, machines and equipment
• Autonomous, organised and versatile personality
• Ability to coordinate and supervise a team and external companies’ services, with a strong sense of responsibility
• Basic budget management skills and ability to monitor costs
• Rigour and proactivity, with good organisational, communication and prioritisation skills
• Team spirit, sensitivity to environmental issues and strong service orientation
• Category B driving licence, forklift licence and permit/authorisation for using aerial work platforms
• Fluency in French or German with good knowledge of the other language

Mr Olivier Monney, Technical Service Manager, T +41 26 429 65 39