Customer Care Specialist (M/F)

Step through the doors of Frederique Constant, a Swiss watchmaking manufacture based in Plan-les-Ouates (Geneva). Frederique Constant places at the heart of its creations its main mission: to produce timepieces of the highest quality at the fairest price. Today, the House designs, develops and assembles mechanical watches - including more than 30 Manufacture calibres such as the Tourbillon, Perpetual Calendar, Flyback Chronograph, Monolithic, Big Date Power Reserve, Moonphase - and also offers quartz watches. Since its creation in 1988, the brand has continuously innovated, always pushing its goals further.

In 2016, the Frederique Constant group (Frederique Constant, Alpina Watches, Ateliers deMonaco) joined the Japanese Citizen group to continue its international development and foster new synergies.

With nearly 3,000 points of sale spread across 120 countries worldwide, our company offers a dynamic working environment with an entrepreneurial spirit, where every idea is valued. Join us in our quest for excellence and exponential growth.

After-Sales Service — International private clientele (B2C)

JOB OBJECTIVE

Ensure the coordination, monitoring and optimisation of activities related to private clients, guaranteeing contractual compliance, customer satisfaction and operational profitability.

As an ambassador of the House to a demanding international clientele, the Customer Care Specialist reports to the After-Sales Service Manager.

RESPONSIBILITIES

– International relational excellence (B2C) — be the preferred contact point and the brand’s image to a demanding international private clientele (phone, email).

– Watchmaking service follow-up — ensure the monitoring of parts entrusted to our after-sales workshop and offer each client absolute transparency on the progress of their service.

– Resolution of complex situations — manage the resolution of delicate cases, in direct synergy with internal departments and the global network of Citizen subsidiaries.

– Client reception — embody the House’s sense of welcome during physical appointments dedicated to our private clients and collaborators, at the Geneva site.

– Management of commercial proposals — develop, enhance and monitor tailor-made service offers proposed to clients.

– Versatility and B2B support — ensure continuity of the client relationship by supporting operational communication for the Swiss and international markets.

– Operational agility — contribute to the daily outreach of the Customer Service by participating in the team’s transversal projects and challenges.

CONDITIONS

– Department: After-Sales

– Reporting to: After-Sales Service Manager

– Location: Plan-les-Ouates, Geneva

– Contract type: 100%

– Start date: 01.10.2026