Customer Service Manager (m/f/d)

You unite your team around common goals that align with Samvaz's commercial ambitions

Job Summary
You ensure the smooth operation of the Customer Service Department and play a key role in coordinating with our customers, external sales, technical teams, and other company departments.

Your mission
Reporting to the Sales Director, you lead the Customer Service Department to guarantee quality services that sustainably meet our customers' satisfaction. Your main tasks are as follows:

• Coordinate the team’s work according to priorities, while ensuring an effective use of each member’s strengths
• Supervise, motivate, and support your team members in developing their skills and versatility
• Ensure the quality and continuity of all department activities (quotations, offers, orders, invoicing, and complaints)
• Operationally handle certain offers and orders directly, and support the management of complex cases
• Manage the follow-up of offers and quotations with external sales to improve the conversion rate
• Maintain an overall view of commercial activities to promote smooth coordination between the company’s different departments
• Optimise processes and working methods to improve efficiency, responsiveness, and service quality

Your profile:

• With a commercial or technical education, or an equivalent qualification, you primarily have proven experience managing a small team
• Your technical credibility in a field related to construction trades enables you to answer questions using a common language
• Your leadership combines a sense of service and responsibility, along with a customer and solution orientation
• You demonstrate both rigour and open-mindedness, and are not afraid to make decisions
• Methodical and organised personality, you know how to find solutions for the benefit of the team and customers
• Technical knowledge in the HVAC field is an asset, as is proficiency in German

We offer you:

• The opportunity to join a well-established and growing family business
• The chance to lead a committed small team and help it grow in autonomy and skills
• The possibility to contribute concretely to the organisation of a service already recognised as a true strength of the company
• A varied role, combining team management and operational organisation in direct contact with customers and other company departments
• An internal policy promoting work-life balance

We look forward to receiving your application

Please send us your documents online in a few steps, specifying the reference number CH-05915, via one of the application functions. For any questions, please contact Sandra Delafontaine at 41 22 365 44 41.

Your application will be treated confidentially.

The company
Samvaz SA is a family business active since 1964 in metal machining in Châtel-St-Denis (Fribourg). The company has grown by developing, manufacturing, and marketing its own products, such as PIPEX® sanitary fixings, the SAM® formwork system, TERSA® planing shaft solutions, and the RALI® planer, which are distributed in Switzerland, Europe, and worldwide. The company employs around 140 people in total. As an important economic player, Samvaz SA also assumes social responsibility notably through a large photovoltaic park, heating based on wood waste, and subcontracting some operations to sheltered workshops in the region.